Bamako, Mali | supporttechnique@easysoftwares.net | +223 74 29 29 98
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Easy Helpdesk

v1.7 New
Business Management 4.70 (10 avis) 10+ installations

Tickets, SLA, knowledge base and chat.

Web Android SaaS Agents IA
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From
17 500 FCFA
licence unique — ou abonnement SaaS mensuel
  • Essai gratuit 30 jours
  • Formation et migration incluses
  • Support local 6j/7 à Bamako
  • Support 6j/7 · Temps de réponse < 4h ouvrées · Disponibilité 99,5 %

Aperçu de la solution

Description

Easy Helpdesk — Tickets, SLA, knowledge base and chat.

Customer service: multichannel tickets (email, chat, phone), SLAs and escalations, public knowledge base, AI-suggested replies and customer satisfaction.

Designed in Mali by Easy Softwares, Easy Helpdesk meets international security and performance standards, adapts to African realities (intermittent connectivity, mobile money, multilingual) and benefits from responsive local support in Bamako.

Why choose Easy Helpdesk?

  • Modern, fast and 100% responsive interface
  • Cloud, on-premise or hybrid deployment
  • Team training and change management support
  • Regular updates and a public roadmap

Fonctionnalités clés

SMS/Email notifications and alerts
Real-time dashboards
Statistics and KPIs
REST API and integrations
Multilingual interface FR/EN/AR

Modules

Core module Inclus
Advanced reports Inclus
Self-service portal + 75 000 FCFA
Premium API connector + 50 000 FCFA

Agents IA intégrés

Business conversational assistant

Answers questions and guides users step by step.

Repetitive task automation

Runs recurring workflows without human intervention.

Technologies & prérequis

PHP · backend Laravel · backend React · frontend MySQL · database
  • Mobile : Android 8+ / iOS 14+
  • Server : PHP 8.2+ / MySQL 8+
  • Browser : Chrome, Firefox, Edge, Safari

Historique des versions (4)

  • [Nouveauté] New customizable dashboards
  • [Amélioration] Improved mobile performance
  • [Correction] Bug fixes and stability
  • [Sécurité] Hardened session security

Améliorations générales et corrections.

Améliorations générales et corrections.

Améliorations générales et corrections.

FAQ

Yes, essential functions remain available offline and data syncs automatically once the connection returns.

Yes, every deployment includes team training and migration of your existing data (Excel, legacy software).

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